Frequently Asked Questions
How often do we service domestic homes?
We are flexible to meet our clients needs.
Do you provide domestic cleaning services monthly / bi-monthly?
Absolutely! Call us to discuss your cleaning needs
What areas do you service?
We service the Macedon Ranges, Sunbury and surrounding suburbs. Please call 1800 011 141 to confirm we service your location.
Do I need to supply the cleaning products and equipment?
No, you do not need to provide anything. Part of the service is to supply all the cleaning products including sanitised cloths and vacuum cleaners, etc.
What happens if something gets damaged?
We take the utmost care of your premises and contents during our cleaning services. However, in the unlikely event something gets damaged, all of our cleaners are covered by Public Liability insurance to safeguard your property.
I've got pets. What do we do with them?
Owners with pets (especially dogs) usually leave them outside while your cleaner is there. However, if you have any wishes or concerns, discuss these with us so that appropriate arrangements can be made.I'm a paragraph. Click once to begin entering your aown content. You can change my font, size, line height, colour and more by highlighting part of me and selecting the options from the toolbar.
I've got an alarm. What happens here?
Some clients are happy to provide their alarm codes, which we must stress, are held with us under the strictest of confidence so that your security isn't compromised. Other clients are happy just to leave their alarm unset as they know when their cleaner will be there. We can discuss these arrangements once you have decided to use our services.
Do I need to be there when you clean?
This is entirely your choice. Most clients are happy to leave us a key which, like your alarm code, is held with us securely.
What products do you use?
Our cleaning solutions are derived from plants which mean they are bio-degradable. This not only helps our environment, but is also safe to use around your family, including your pets. Please see our page "Products Used" for a detailed description of our products.
How do I pay and when?
For domestic services, you pay on the day of the service with cash, cheque or bank transfer. If you wish to pay by bank transfer or credit card, please discuss this with us so that appropriate arrangements can be made.I'm a paragraph. Click once to begin entering your own content. You can change my font, size, line height, colour and more by highlightinag part of me and selecting the options from the toolbar.
For commercial services, please contact us to discuss payment terms.